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RETURNS

Last Updated October 2024

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Returns

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At BLOU INK, we take pride in the quality of our merchandise. Eligible items can be returned within 30 days of receipt, or within 7 days for quick-ship upholstery items. Please note that made-to-order items are not eligible for returns. If you have concerns regarding defective or damaged merchandise, contact us immediately. Proof of purchase is required for all returns. Please review our full return policy, including items that are ineligible for return, before initiating the return process.

 

Ineligible Items

  • Open Box items

  • Final sale items (prices ending in $.97)

  • Monogrammed items

  • Made-to-Order/Custom (MTO) items

  • Mattresses and foundations

  • Gift cards

  • Items damaged through normal wear and tear

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Ways to Return

  • By Mail: Items shipped by mail can be returned. Depending on the reason for the return, you may be responsible for return shipping and processing fees.

  • Online: To return items online, you'll need your order number and billing zip code (or shipping zip code for gifted items). Safely pack your item(s) in the original packaging. You may be responsible for return shipping and processing fees depending on the reason for return.

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Proof of Purchase

A valid proof of purchase is required for refunds or merchandise credit for eligible items. We accept the following forms as proof of purchase:

  • Original paper or gift receipt

  • Electronic receipt

  • Order number

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Refunds

  • Original Receipt: Returns accompanied by the original receipt will be refunded in the original form of payment.

  • Gift Receipt: Returns with a gift receipt will be refunded as Merchandise Credit for the value indicated on the gift receipt.

  • Over $10,000: Merchandise Credit Cards for returns over $10,000 will be issued in increments of $10,000, with the remaining balance sent to you by mail.

  • Shipping and processing fees are non-refundable.

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Price Adjustments

Price adjustments are not available for prior purchases, regardless of whether the item has yet to ship.

 

Connect

​BLOU INK I (551)-294-3334

​525 Washington Blvd. Ste 300

Jersey City, NJ 07310

vera@blouink.com

 

Hours Of Operation

Monday-Friday 9AM-5PM by Appointment only

Saturdays by Appointment only

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